Exchange and Return Policy

Welcome to smart stationers online store, your go-to destination to buy books online and buy stationery online. We value your satisfaction and understand that sometimes an item may not be what you expected. To ensure a seamless shopping experience, we offer a straightforward Returns and Exchange Policy.

Time Frame for Returns

If you wish to return or exchange an item, please do so within 14 days of your purchase. Ensure that the items are in their original condition, with all packaging and tags intact.

How to Return

To initiate a return, please include the original invoice along with a note detailing the reason for the return. It’s important for us to understand your feedback to serve you better.

Shipping Costs for Returns 

The customer is responsible for the cost of returning the items. We recommend using a traceable shipping method (such as courier or registered mail) to ensure safe and documented delivery. Please note, initial shipping fees are non-refundable.

Processing Returns

Upon receiving your return, we will process it within 7-14 business days. Your satisfaction is our priority, and we aim to handle your requests promptly.

Contact Us

For any inquiries regarding exchanges or other questions, feel free to reach out to us at smartstationersofficial@gmail.com. Our team is here to assist you.

Steps to Return Your Purchase

Repack Your Items:

Securely pack the items.

Send Your Parcel:

Mail your package to the following address, using a tracked delivery service:

Return Address:

Feel free to contact us on what's app for return address.

We're here to ensure your experience in buying books online and stationery is as enjoyable and hassle-free as possible. Thank you for choosing smart stationers!